How do I change my password?

If you would like to change your password, you will need to contact ValleySurf.com directly via phone at 888-609-7957. For security reasons, we cannot accept requests of this nature via e-mail. In addition we will not send login information via e-mail either. Please note that only the account holder is authorized to request this function. The account holder is the person whose name is on the account and has claimed ownership of that account.

The speed at which your modem connects is directly determined by the quality of your phone lines. For a 56k analog modem, 40 kbps is considered average. The local phone company will only guarantee a 9600 baud connection with analog phone lines.

• Try wiggling the phone cord in the wall jack, while listening to the dial tone. If you hear any noise other than the dial tone the cord or wall jack is loose and needs to be fixed.
• Make sure that there are no holes, tears or crimps in the phone cord connected from the wall jack to the computer. Pets and small children have been known to chew on phone cords and cause many problems.
• Make sure that your modem is using the latest drivers and/or firmware. If you aren't sure how to do this, either visit your modem manufacturer's web page or contact them directly.
• The quality of the exterior phone lines can be the problem as well. Weather and age are the biggest concerns to any outdoor lines. You can usually get checked by your phone company if you contact their repair department.
• If you live in a rural area the age and quality as well the distance to the local phone trunks can be a problem. Also, the age of the building in which you live, and the quality of its phone lines can be an issue.

We allow 3 email addresses per dialup account. The account login has an email address and we allow two additional email only accounts free. If you require more email addresses, they are available for $3 per month.

You may configure a ValleySurf.com connection on more than one computer, but you may only use your account on one computer at a time. In other words, two people cannot use the same login at the same time.

You may dial into your ValleySurf account from anywhere in the United States. However, we only have local dialup numbers for California. When calling from outside of California, long distance charges will apply. ValleySurf.com will not reimburse you for any additional or incidental expenses incurred as a result of making a toll or long distance call. If travelling within California, use our dialup number locator to identify local dialup numbers.

Double click the My Computer icon Double click the Dial-Up Networking icon Right click on your InReach dialer icon Left click on Properties Replace the old phone number with the new phone number Click OK Close the My Computer and Dial-Up Networking windows

E-mail is an abbreviation for an electronic message (electronic mail) that is sent over a communications network from one user to another. (Info)

All ValleySurf.com accounts come with access to webmail which allows you to check your email and send messages from ANY Internet connected computer in the world. Just go to the ValleySurf.com webmail page and enter your username and password.

When you send mail it is almost instantaneous. After that how long it takes to get there depends on how the mail is delivered by the recipient's ISP. Many large online services like America Online and Prodigy queue their mail. What this means is that all mail messages that are delivered to their networks are held in a temporary storage bin until the server has time to deliver it to the person. If the mail server is very busy it can take days to deliver. On the other hand, sending mail to someone on another local ISP will happen almost immediately.

This error occurs when the e-mail address you are trying to send to does not exist. If you replied to an e-mail and received this message, this means that their "reply to address" is wrong in their mail program configuration. You will have to manually enter their e-mail address if you know it in order to send the message. You may want to inform them that their reply to address is incorrect.

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Of course. Just call us and we can talk you through the setup while you are on the phone with us.

If you find that your username and password is continually being rejected by our servers, then you should check to ensure that you are using the correct username and password, as well as check to ensure you are using lower case characters for both the username and password. If the problem persists, please call our technical support staff and they will be happy to help you.

If you do not already know the Internet Address of the website you are seeking, the simplest way is to use a search engine. A search engine is a website that is devoted to searching the Internet for subjects that you are interested in. Simply type in a few words that describe what you are looking for, and you will be presented with a list of links to websites that contain the information you are seeking

The answer is "YES" to both. Your username and password must always be entered in all lower case letters with no spaces.